Siteserver Control Panel 1.6 Released	2/1/2007 12:00:00 AM
Work has been completed on version 1.6 of our control panel, adding the following new features: Live DNS Zone Editor, Integrated Site Statistics, Challenge/Response EMail Authenticatin, and a Raw Log file Downloader.

Microsoft AJAX 1.0 for ASP.NET is now officially supported by Siteserver	1/23/2007 12:00:00 AM
Just minutes after Microsoft announced the release of AJAX 1.0, Siteserver went to work installing the framework on all Windows-based hosting servers. AJAX 1.0 allows customers to create feature-rich web-pages, without the requirement of reloading a web-page, which enhances the end-users experience.

Microsoft .NET Framework 3.0 Installed on all Windows Web Servers	11/6/2006 12:00:00 AM
Customers now have the option of choosing between the 1.1, 2.0, or 3.0 Framework using the ".NET Framework Chooser" located in our control panel.

MySQL Database Servers Upgraded

7/2/2004 12:00:00 AM

The following MySQL Database servers have been upgraded: mysql02.siteserver.net mysql05.siteserver.net This upgrade was performed during our maintenance window last night. The upgrades replaced the following server configuration: Dell PowerEdge 2550 2x2.4GHZ Xeon CPU 4GB Memory (3) x 146GB 15k SCSI Drives w/RAID 5 With the following: Dell PowerEdge 6650 4x3.0GHZ Xeon CPU w/4MB Cache 16GB Memory (5) x 146GB 15k SCSI Drives w/RAID 5 Storage These upgrades will reduce query times by over 400%, while increasing backup time and lower CPU usage by an average of 200%.

Server Co-Location Services now Available

4/17/2004 12:00:00 AM

We're happy to annouce that our new Data Center is now accepting server co-locations. Over the past several years, we've been asked time after time if we could support customer's servers in our Data Center. Due to space and power limitations in our previous facility, this was not a service we could offer our customers. Since the transfer into our new Data Center, we've installed new three-phase UPS to support the growing power consumption that we require. In doing so, we've opened over 1000 sq/ft for server co-locations. Please contact your account manager if you're interested in utilizing these services, full rate sheets and detailed site specifications will be sent upon request.

Virus Filtering now standard on ALL Email Accounts

3/12/2004 12:00:00 AM

We completed the installation of our redundant virus filtering gateways, which scan *all* Email entering/leaving the facility through any of our managed/shared products. This system is updated on an hourly basis with new virus definitions, and provides another level of defense against the rising amount of junk mail and virus infected Emails that are now abundant on the Internet. Within 24 hours of installation, we've captured and cleaned over 114,000 Emails of harmful viruses and/or malicious scripts. While most of our competitors charge for such a service, we've decided to offer this service free of charge to our customers.

New Data Center Online!

12/12/2003 12:00:00 AM

All equipment has been re-located in our new facilities, and our turn-up and transfer of IP's and routing information was seamless. Our total transition time from our previous facility was less than 3 hours, which involved transferring hundreds of servers, in addition to routing equipment, switches, etc. Our new Data Center was custom-built from the ground up to meet our exact needs, along with an On-Site diesel Generator sized to power our entire facility for up to 30 days without utility power. Over the next several weeks, we'll be adding additional support staff, increasing our billing hours, and providing even better services for our valued customers. Immediate benefits from the transfer include over 10X the bandwidth we had allocated at our previous facilities. We're now located on 4 Fiber Sonet loops, entering our facility at multiple locations for increased redundancy. Should you have any questions about the transition, please don't hesitate to contact your account manager!

Planned Outage

12/11/2003 12:00:00 AM

Dear Valued Customer, As you may already know, Siteserver has been in the process of designing, building and planning a migration into new facilities for the last year which will allow us to raise our level of service with both a 99.9% Guaranteed service uptime, along with extended support hours, additional operators and many new services that will be introduced in the near future. In our current location, we've faced power limitations, phone company facility problems and other issues that have prevented us from expanding our network to maintain the level of service you've come to expect from Siteserver. We're happy to announce that on Friday, December 12th at 4:00PM PST, our migration into our new facilities will begin. During a transfer of this magnitude, we will experience service outages ranging from 1-2 hours until full service is restored. It's important to note that all services including DNS, Mail, Web, FTP, Phone & Fax, and any other services Siteserver provides will be affected. We've carefully designed our migration to keep downtime to an absolute minimum, while insuring the successful move into our new facilities. We realize this may be an inconvenience, so we've timed it to take place during one of our lowest usage periods, affecting the fewest customers possible. Customers will benefit from the numerous improvements being done, some of which are listed below: * Increased Internet circuits nearly doubling our total aggregate bandwidth available * Larger On-Site generator now supports our entire facility, including our support operations during the event of a power outage * Dry-Type Sprinkler system throughout our datacenter with FM-200 dispensing agents * Newly-designed Data Center achieves 1GBPS between all critical network elements * Full BGP Routing between 5 different tier 1 providers * Larger call center reducing (or eliminating) call-hold times and/or voice-mail * Live-Chat via http://www.siteserver.net available 24/7 In addition to the items listed above, we'll also be using this migration period to upgrade hardware across our entire line of products allowing us to serve you better. After the process is completed, you'll notice quicker access times, shorter paths to our network, and faster web servers delivering your content. We're certainly looking forward to this large step forward, and we look forward to serving you for years to come! Siteserver Customer Support support@siteserver.net

EMail Service Migration

9/16/2003 12:00:00 AM

We would like to inform you of an upcoming change to the e-mail service we provide. Over the next 5 days, Siteserver will be switching mail platforms to better serve your account. It's important to note that this upgrade will require that you re-configure your mail accounts on the new mail platform before the cut-over date of 9/21/03 at 5:30AM PST. New Features Include: * Blacklists - Allows us to query third party databases to block unwanted SPAM. * Domain-based Filtering/Rules - A filtering engine that will allow you to specify your own rules to eliminate junk EMail. * System-based Filtering/Rules - Siteserver will actively add rules to prevent widespread SPAM from every reaching your EMail box. * Increased SMTP/POP3 Performance - Our new system architecture spreads the mail flow over several machines to allow quicker processing. Internal tests show up to an 800% (eight-hundred percent) increase in mail transfer speeds. * Virus Scanning (future) - Virus scanning will not be enabled immediately after this transfer, however it will be activated in the near future. * New Administration - Provides a much simpler interface to manage your user accounts and resolves issues with some browsers. * APOP Support - You will now be able to securely transmit your POP3 password over the Internet. As our feature list shows, our primary reason for this upgrade includes SPAM prevention and virus protection. We've received many comments from our customers over the last few months regarding the increase in SPAM and we immediately started researching alternative mail platforms to better serve your account. To detail our migration plan, a brief outline is listed below: * 9/17/03 6:00AM PST - Our new mail platform is online and ready for you to configure your users mailboxes (please note this MUST be done by 9/21/03 at 5:30AM PST or you *WILL* begin to lose EMail unless other arrangements have been made). We will not start routing mail to this system until 9/21/03. * 9/21/03 5:30AM PST - All mail will begin routing to our new mail platform during a 2-4 hour transition period. NO mail will be lost during this transition (provided you have setup the new-user accounts); however some mail may still be delivered to our old mail system which will still be accessible via the link supplied below. * 9/21/03 8:30AM PST - Our old mail system will be removed from routing, however the Web Interface and POP3/IMAP services will remain available at the following address for an additional 72 hours should you need to retrieve additional messages: oldmail.siteserver.net (http://oldmail.siteserver.net) * 9/24/03 8:30AM PST - oldmail.siteserver.net and mail2.siteserver.net will be removed from service. *** Steps that you will need to take: *** 1) Configure all accounts on our new mail system no later than 9/21/03 8:30AM PST. This can be performed at the following URL: URL: http://webmail.siteserver.net/admin EMail Address: mailadmin@yourdomain.com (where yourdomain.com is your actual domain name) Password: If you have misplaced the password for your domain, please fill out a trouble ticket with the domain name in question and we'll promptly send the correct password to you. Once logged in, click "Edit other Users" Under the section "Add a user to a domain", enter the user's information, then click the button marked "Add user to Domain". Repeat this step until all users have been entered into the system. 2) On September 21, 2003 (After 5:30AM PST), you will need to update the incoming and outgoing mail servers in your mail application to reflect the new mail platform, they are as follows: Incoming (POP3) - mailsrv11-pop3.siteserver.net Outgoing (SMTP) - mailsrv11-smtp.siteserver.net Please note that some ISP's block SMTP outbound (including Earthlink, Mindspring, and MSN). If you're currently using your ISP as an outbound SMTP server, we recommend leaving that field alone. Should you have any questions and/or comments, we ask that you please use the trouble ticket system during this migration period as we have increased our personnel to accommodate the increased volume of support requests. Our trouble ticket center is located at: http://www.siteserver.net/support/TroubleTicket Siteserver Customer Support support@siteserver.net

Facility Update - New Network Infrastructure

1/22/2003 12:00:00 AM

Since the completion of our site transfer, we've been busy planning our next phase of our network build-out. This has long been in planning and will soon be realized when the implementation is released in early February. Once completed, Siteserver will offer a 100% guaranteed uptime on all core network elements, insuring our facility has sufficient bandwidth to service our customers in the event of multiple router/switch failures simultaneously. In addition, we've installed new redundant firewalls and Intrusion Detection devices at various points within the network, insuring we're alerted as new threats become known across the internet. As always, we look forward to working with our valued customers throughout 2004!

EMail configuration changes.

7/15/2002 12:00:00 AM

Dear Valued Siteserver Customer, We would like to inform you of an upcoming change to the e-mail service we provide. Effective 07/31/2002, Siteserver will require SMTP authentication for any mail sent through our mail systems. This change is necessary to prevent the unauthorized use of our mail servers by Spammers and users of competing networks. Please note that if you are using your ISP's mail server for outbound mail, you may disregard this notice as it applies only to users relaying through our network. To ensure that your e-mail service is uninterrupted, you will need to verify the configuration of your e-mail account. The simple changes will need to be applied to each workstation that you use to send e-mail. We have provided the following link to detailed instructions to assist you with any necessary changes: http://www.siteserver.net/support/FAQ/FAQDetail.asp?CategoryID=41 These changes should be applied as soon as possible. Modifying your mail client now will not impact the functionality of your e-mail service before the server change. However, if you have not applied the changes by 07/31/2002 you will not be able to send email through your Siteserver email account until you have applied the changes. Please forward this information to everyone who uses e-mail on your Siteserver account as this notice will only be sent to the primary account contact. If you have any questions or problems, please contact the Siteserver support team and we will be happy to assist you. As always, thank you for choosing Siteserver! Siteserver Customer Support support@siteserver.net

Siteserver Releases New Billing Procedures.

7/10/2001 12:55:00 PM

Over the last several months, we've been busy implementing several new features and services in order to serve you better. Please take the time to read this EMail; it contains extremely important information on new billing procedures that will affect all our customers. We will also cover some of the latest improvements and new features at Siteserver, such as our new web site, knowledge base, Web messaging server and customer control panel. * New Payment Address - On January 1, 2001 we sent out notices regarding our new payment address. This will be the last reminder we send out. Effective today, payments will no longer be accepted at our previous address. Our new payment address is listed below, please be sure to update your records. Siteserver, Inc. Attn: Payment Processing P.O. Box 1415 Simi Valley, CA 93062-1415 * New Billing Procedures - Starting today, *ALL* customers will receive their statements via EMail. Statements will be sent out the First of every month as they currently are; only now they will come to your EMail box. Your invoice will be delivered to the same address that this newsletter is sent to. If you would like to update your billing Email address or request Postal invoices, please Email billing@siteserver.net with your account number, domain name and NEW Email address. This new feature will speed Invoice delivery to seconds instead of days (or weeks). * Our NEW Web Site - We'd like as much feedback as we can get! Our developers are still making changes to better suit your needs. Please send an EMail to webmaster@siteserver.net and let them know what you think! Our developers appreciate any ideas or comments that you can offer. * Searchable Knowledge Base - Have a Question? We've got an answer! Our support Knowledge Base has expanded and contains hundreds of common questions and answers. If you cannot find the Question/Answer you're looking for, EMail our support department 24 hours a day, 7 days a week. They will address your problem and add this question to our Knowledge Base for future reference. * Online Control Panel - Our new customer control panel has been released! Point your browser to http://www.siteserver.net/controlpanel to logon and check it out. You'll need your Siteserver account number and account password (This is separate from your site/mail password). If you do not have your password, please EMail billing@siteserver.net to request one (Please remember to include your account number and domain name for faster processing). New features are still being added to the Control Panel so be sure to check in regularly! * Domain Name Fees - Still paying $35/Yr to Network Solutions? Siteserver can renew your domain name for only $19 Per/Year! Login to your control panel and select "Renew Domain Name". This will add 1 year to your current expiration date. Thank you for taking the time to read this newsletter, we appreciate your business and look forward to serving you far into the future.

Siteserver Releases New Website / Support section.

5/18/2001 9:45:00 PM

SIMI VALLEY, Ca., May 18, 2001 - Siteserver, Inc., a leader of IP-enhanced Internet solutions released their highly anticipated new website, along with their new section dedicated to customer support. The company plans to release a new support section containing the original documentation for all of the programs and features supported by Siteserver. This would allow clients quick and easy access to important materials which can be applied to their virtual and dedicated servers.

New Web Site released for Siteserver.com	2/28/2001 12:00:00 AM
After months of preparation and development, our new web-site has been launched. Several new features have been added to ease the use of our site, including a real-time domain availability wizard, instant setup on most hosting plans, and an array of new services, including SpamBlocker, Server Co-Location, and VPS Servers.